KARL FRUNZ
  • chapters
    • contact
  • vocations
    • puget sound energy
    • physio control
    • expedia
    • talyst
    • group health cooperative
    • advanced laser clinics
    • washington mutual
    • Gallardo Leather Company
    • U.s. peace corps
  • avocations
    • assembling your finances
    • The invisible art
    • The eternal village
  • portfolios
    • PORTFOLIO 1
    • PORTFOLIO 2
    • PORTFOLIO 3
    • PORTFOLIO 4
    • PORTFOLIO 5
    • PORTFOLIO 6
Advanced Laser Clinics
Licensee Trainer & Business Development Consultant
July 2004 to June 2005
Results:

Invigorated and enhanced ALC's sales training workshop
through the use / facilitation of scenario-based skill development exercises, collaborative review activities and peer-to-peer performance assessments

Provided best practice guidance and education
on marketing / sales methodologies
to a portfolio of 40 licensee clinics.

BUSINESS DEVELOPMENT CONSULTING
  • Coached licensees on best practices for clinic grand opening events and selling strategies
  • Assisted clinic managers to design and negotiate regional radio and print advertising campaigns
  • Scheduled franchisee employees to attend sales and / or clinical (treatment) training workshops
  • Mediated marketing / operating territory conflicts between licensees
  • Conducted monthly procedure / protocol update teleconferences with all US clinics

INSTRUCTIONAL DESIGN & TEACHING
  • Redesigned ALC's 40 hour sales training workshop to incorporate scenario-based skill development exercises, collaborative review activities and peer-to-peer performance assessments
  • Co-facilitated the twice monthly, 5-day workshop
  • Developed the learning objectives, practicum exercises and assessment measures for ALC's Technical Training School
  • Wrote e-newsletter / website articles regarding customer retention, cross-selling and referral selling techniques
Changes were happening and chances needed to be taken.

Moving into 2005, Advanced Laser Clinics experienced a winter of discontent: licensees were closing clinics and/or severing relations with the franchiser.   Thus, to not find myself facing another (a second) abrupt change, I took the chance and put in the effort to find my next mission.  

After a relatively short job search campaign, on May 25, 2005 I was offered (and accepted) the position of Instructional Designer with Group Health Cooperative.

My first day at Group Health was Monday, June 13, 2005 . . . the same day the employees of Advanced Laser Clinics were informed that the enterprise had been sold to a competitor and would soon be closing operations.

Picture
Karl Frunz
  • chapters
    • contact
  • vocations
    • puget sound energy
    • physio control
    • expedia
    • talyst
    • group health cooperative
    • advanced laser clinics
    • washington mutual
    • Gallardo Leather Company
    • U.s. peace corps
  • avocations
    • assembling your finances
    • The invisible art
    • The eternal village
  • portfolios
    • PORTFOLIO 1
    • PORTFOLIO 2
    • PORTFOLIO 3
    • PORTFOLIO 4
    • PORTFOLIO 5
    • PORTFOLIO 6