Managed a portfolio of forty licensee clinics, providing consultation / educational resources related to business operations, sales methodologies, staff development, and marketing methods.
NSTRUCTIONAL DESIGN
TEACHING
BUSINESS DEVELOPMENT CONSULTING
TEACHING & INSTRUCTIONAL DESIGN
- Redesigned and co-facilitated ALC's five-day sales training workshop to incorporate scenario-based skill development exercises, learning review activities and peer-to-peer performance assessments
- Wrote e-newsletter articles regarding customer retention, cross-selling and referral selling techniques
- Collaborated with clinical staff to develop the learning objectives, practicum exercises and assessment measures for ALC's Technical Training School
TEACHING
- Redesigned and co-facilitated ALC's five-day sales training workshop to incorporate scenario-based skill development exercises, learning review activities and peer-to-peer performance assessments
- Wrote e-newsletter articles regarding customer retention, cross-selling and referral selling techniques
- Collaborated with clinical staff to develop the learning objectives, practicum exercises and assessment measures for ALC's Technical Training School
BUSINESS DEVELOPMENT CONSULTING
- Scheduled licensee employees for sales and / or clinical training
- Developed clinic grand opening marketing / advertising plans
- Assisted owners in designing and negotiating regional radio advertising campaigns
- Conducted clinical procedure / protocol update teleconferences with all US licensees
- Created reporting templates for the collection and analysis of licensee sales conversion statistics
TEACHING & INSTRUCTIONAL DESIGN
- Redesigned and co-facilitated ALC's five-day sales training workshop to incorporate scenario-based skill development exercises, learning review activities and peer-to-peer performance assessments
- Wrote e-newsletter articles regarding customer retention, cross-selling and referral selling techniques
- Collaborated with clinical staff to develop the learning objectives, practicum exercises and assessment measures for ALC's Technical Training School