KARL FRUNZ
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    • contact
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    • puget sound energy
    • physio control
    • expedia
    • talyst
    • group health cooperative
    • advanced laser clinics
    • washington mutual
    • Gallardo Leather Company
    • U.s. peace corps
  • avocations
    • assembling your finances
    • The invisible art
    • The eternal village
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    • PORTFOLIO 1
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    • PORTFOLIO 4
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    • PORTFOLIO 7
Group Health Cooperative
St. Trainer & Sr. Instructional Designer
June 2005 to September 2011
Created and managed the curriculum design and teaching methodologies for all customer care, business process and software education for the 900+ staff of Group Health’s Business Operations Division.
PROGRAM & PROJECT MANAGEMENT
  • Conducted training needs analysis interviews with Business Managers--determing content, timelines, delivery methods, success / assessment measuress--resulting in the development of over 70 unique curricula
  • Uploaded and maintained training materials on the department’s SharePoint website and LMS
  • Authored project summation reports and compiled course assessment metrics
 
INSTRUCTIONAL DESIGN & TEACHING
  • Designed a ten-module, 25-day staff development program for employees of GroupHealth’s centralized appointing call center, aligning foundational education (e.g., communication behaviors and clinical terminology) with application training (i.e., Epic Cadence®--appointing--and Prelude®--insurance registration)
  • Wrote and produced a 37-minute film, The Big Picture, used for teaching customer care behaviors and communication skills to call center and in-clinic staff
  • Created self-paced learning courses on ProviderOne (DSHS'/Medicaid web portal used by appointing / check-in staff) and iPayment (cash management system used by Pharmacy Operations managers and staff)
  • Researched and wrote a 60-page workbook on the history, scope of use and records management requirements for six categories of healthcare insurance
  • Conducted train-the-trainer workshops to improve instructors’ facilitation / delivery skills
Karl Frunz
  • chapters
    • contact
  • vocations
    • puget sound energy
    • physio control
    • expedia
    • talyst
    • group health cooperative
    • advanced laser clinics
    • washington mutual
    • Gallardo Leather Company
    • U.s. peace corps
  • avocations
    • assembling your finances
    • The invisible art
    • The eternal village
  • portfolios
    • PORTFOLIO 1
    • PORTFOLIO 2
    • PORTFOLIO 3
    • PORTFOLIO 4
    • PORTFOLIO 5
    • PORTFOLIO 6
    • PORTFOLIO 7