Conceptualized and implemented all administrative processes, curricula, teaching methodologies and marketing for Talyst’s Customer Education Services; designed customer-centric curricula specific to each client's unique work flows vis-a-vis Talyst’s pharmacy inventory management hardware and software.

PROGRAM & PROJECT MANAGEMENT

• Authored concept proposals and project plans for department rebranding, curricula, teaching methodologies and staff education programs
  
• Designed print and on-line marketing materials to promote attendance for classroom workshops, webinars and regional conferences
• Wrote training program outlines for sales proposals, statements of work and contracts
• Administered the department’s finances: created service quotes / invoices; collected workshop fees; purchased teaching materials
  
• Received and fulfilled all customer requests for educational materials and product documentation
• Wrote monthly and annual performance reports detailing utilization (i.e., days / hours of teaching), customer feedback, revenues and expenditures
  

 
TEACHING & INSTRUCTIONAL DESIGN

• Redesigned curricula to emphasize hands-on, experiential learning, tailoring educational programs to each customer’s specific software and/or hardware configuration
• Taught two-, four- and five-day workshops in Talyst’s hands-on classroom, at customer facilities (hospitals) and at quarterly conferences held throughout the US
  
• Collaborated with internal specialists—Product Managers, Hardware and Software Engineers—to facilitate biweekly skill development workshops for on-site and remote Customer / Technical Support Specialists
  
• Conducted webinars for clients on the topics of product / software features, customization and best practices
  
• Designed, filmed and edited monthly video programs on / about company news and product information