Results:
After one year at WaMu, I obtained my first role as an Educator thanks to the work I had performed in the US Peace Corps and the skills I was employing as a volunteer financial literacy instructor.
For Corporate Consulting Services, I incorporated facilitation techniques that aligned the teaching of WaMu's, "Corporate Project Methodology" with the principles of adult learning.
With the Technology Solutions Group, I designed and delivered education on project resource reporting in classroom settings and via burgeoning web conferencing services such as MShow, Convoc and KnowledgeNet.
During my tenure at WaMu I attended a compendium of courses and obtained a, "Training Generalist" certificate from Langevin Learning Services.
After one year at WaMu, I obtained my first role as an Educator thanks to the work I had performed in the US Peace Corps and the skills I was employing as a volunteer financial literacy instructor.
For Corporate Consulting Services, I incorporated facilitation techniques that aligned the teaching of WaMu's, "Corporate Project Methodology" with the principles of adult learning.
With the Technology Solutions Group, I designed and delivered education on project resource reporting in classroom settings and via burgeoning web conferencing services such as MShow, Convoc and KnowledgeNet.
During my tenure at WaMu I attended a compendium of courses and obtained a, "Training Generalist" certificate from Langevin Learning Services.
Loan Portfolio Specialist
Speical Loans Department
May 17, 1999 to Jul. 3, 2000
Applied knowledge of loan origination and servicing
to the auditing of mortgage, auto and specialty loans.
Speical Loans Department
May 17, 1999 to Jul. 3, 2000
Applied knowledge of loan origination and servicing
to the auditing of mortgage, auto and specialty loans.
- Audited and corrected payments posted to mortgage and consumer loans
- Evaluated and approved payment arrangements negotiated by WaMu's Consumer Collections agents
- Authorized the release of titles-under-lien for paid / cancelled vehicle loans
Consultant
Corporate Consulting Services
Jul. 1, 2000 to Nov. 15, 2002
Designed and delivered project methodology workshops
for process redesign initiatives and merger / acquisition projects.
Corporate Consulting Services
Jul. 1, 2000 to Nov. 15, 2002
Designed and delivered project methodology workshops
for process redesign initiatives and merger / acquisition projects.
- Enhanced the teaching of WaMu's, "Corporate Project Management Methodology" workshop by incorporating didactic skill building exercises and interactive knowledge assessments per the principles of adult learning
- Conducted needs assessment interviews, facilitated root-cause analysis workshops and documented as-is processes for the development of large-scale process re-engineering projects
- Wrote project documentation: Executive Summaries, Statements of Work, Communication and Training Plans
- Designed and coordinated an intra-departmental peer-to-peer recognition program
Senior Training Delivery Specialist
Technology Solutions Group
Nov. 18, 2002 to Feb. 5, 2004
Customized and conducted project resource reporting workshops
for the 2,900 members of WaMu's Technology Solutions Group.
Technology Solutions Group
Nov. 18, 2002 to Feb. 5, 2004
Customized and conducted project resource reporting workshops
for the 2,900 members of WaMu's Technology Solutions Group.
- Designed and delivered classroom, on-line and 1-on-1 training on the Lawson PSA application
- Developed curricula and coordinated a pilot course for the enterprise-wide use of Microsoft Project Server 2002
- Determined training schedules, registered attendees and tabulated performance assessments
- Created quick reference guides and wrote content for FAQ webpages
Change happens . . .
Upon arriving at the office on Thursday, February 5, 2004, the Director of the Enterprise Program Office instructed myself and the other Training Delivery Specialist to devote that morning to mapping out the year's training calendar on the classroom's white board. After several hours working at said task, we were told to go to the Director's office for a meeting.
But instead of meeting with the Director, we found ourselves in the company of several other Technology Solutions Group team members and . . . the department's HR Advisor who handed each of us a folder containing our separation notice and severance documentation. So (abruptly) ended my tenure / career at Washington Mutual.
The path to my next mission . . . took six months, resulting in one job offer from Advanced Laser Clinics on Friday, July 30, 2004.
Upon arriving at the office on Thursday, February 5, 2004, the Director of the Enterprise Program Office instructed myself and the other Training Delivery Specialist to devote that morning to mapping out the year's training calendar on the classroom's white board. After several hours working at said task, we were told to go to the Director's office for a meeting.
But instead of meeting with the Director, we found ourselves in the company of several other Technology Solutions Group team members and . . . the department's HR Advisor who handed each of us a folder containing our separation notice and severance documentation. So (abruptly) ended my tenure / career at Washington Mutual.
The path to my next mission . . . took six months, resulting in one job offer from Advanced Laser Clinics on Friday, July 30, 2004.