KARL FRUNZ
  • chapters
    • contact
  • vocations
    • puget sound energy
    • physio control
    • expedia
    • talyst
    • group health cooperative
    • advanced laser clinics
    • washington mutual
    • Gallardo Leather Company
    • U.s. peace corps
  • avocations
    • assembling your finances
    • The invisible art
    • The eternal village
  • portfolios
    • PORTFOLIO 1
    • PORTFOLIO 2
    • PORTFOLIO 3
    • PORTFOLIO 4
    • PORTFOLIO 5
    • PORTFOLIO 6
Expedia
E-Learning Instructional Designer
December 2013 to September 2014
Results:

During a 40 week contract assignment, I researched, designed and created the content for 20 e-learning modules and/or courses.   The array of content corresponded to workflows conducted by call center agents to sell or service hotel, flight and cruise ship bookings.

Researched, designed and created e-learning content
used by domestic and overseas call center agents
to sell or service hotel, flight and cruise ship bookings.

INSTRUCTIONAL DESIGN & TEACHING
  • Collaborated with subject matter experts to ensure that curricula aligned with policy / procedure documents 
  • Designed and created interactive e-learning courses in Articulate Storyline, incorporating narrative content, character scenarios, brand / product branching, didactic exercises and knowledge checks
  • Produced and edited software simulations using Adobe Captivate 7
  • Wrote facilitator guides and knowledge assessment questionnaires
  • Uploaded and organized e-learning files within the department’s Learning Management System (Cornerstone)

Instructional Design

Servicing a hotel booking
Picture
Selling Hotels.com Welcome Rewards
Picture
Servicing a flight booking
Picture
Selling a cruise ship booking
Picture

These documents can be accessed in Portfolios 1 and 5.
Change was inevitable.

After Talyst's implosion, I faced the amplified challenge of finding a job while being unemployed.

The contract role with Expedia was a finite situation, both in terms of duration and alignment to my skills.  However, the safe harbor of that assignment helped bolster my profile as I continued my campaign for a direct hire, full time position that would utilize my talents and aptitudes.

My job search campaign encompassed 109 overtures, 15 phone conversations and 1 in-person interview resulting in a job offer from Physio Control that I began on September 15, 2014.

Karl Frunz
  • chapters
    • contact
  • vocations
    • puget sound energy
    • physio control
    • expedia
    • talyst
    • group health cooperative
    • advanced laser clinics
    • washington mutual
    • Gallardo Leather Company
    • U.s. peace corps
  • avocations
    • assembling your finances
    • The invisible art
    • The eternal village
  • portfolios
    • PORTFOLIO 1
    • PORTFOLIO 2
    • PORTFOLIO 3
    • PORTFOLIO 4
    • PORTFOLIO 5
    • PORTFOLIO 6