As a contractor: designed and created e-learning courses on customer service, sales and business process skills for domestic and international call centers agents.
PROGRAM & PROJECT MANAGEMENT
TEACHING & INSTRUCTIONAL DESIGN
- Wrote curriculum proposals, course redesign recommendations and project outlines for multi-brand and multi-product e-learning courses
- Collaborated with subject matter experts to ensure that curricula aligned with policy / procedure documents
- Uploaded and organized e-learning files within the department’s Learning Management System (Cornerstone)
TEACHING & INSTRUCTIONAL DESIGN
- Designed and created interactive e-learning courses in Articulate Storyline, incorporating narrative content, character scenarios, brand / product branching, didactic exercises and knowledge checks
- Created and edited software simulations using Adobe Captivate 7
- Wrote facilitator guides and knowledge assessment questionnaires