Results:
During a 40 week contract assignment, I researched, designed and created the content for 20 e-learning modules and/or courses. The array of content corresponded to workflows conducted by call center agents to sell or service hotel, flight and cruise ship bookings.
During a 40 week contract assignment, I researched, designed and created the content for 20 e-learning modules and/or courses. The array of content corresponded to workflows conducted by call center agents to sell or service hotel, flight and cruise ship bookings.
Researched, designed and created e-learning content
used by domestic and overseas call center agents
to sell or service hotel, flight and cruise ship bookings.
used by domestic and overseas call center agents
to sell or service hotel, flight and cruise ship bookings.
INSTRUCTIONAL DESIGN & TEACHING
- Collaborated with subject matter experts to ensure that curricula aligned with policy / procedure documents
- Designed and created interactive e-learning courses in Articulate Storyline, incorporating narrative content, character scenarios, brand / product branching, didactic exercises and knowledge checks
- Produced and edited software simulations using Adobe Captivate 7
- Wrote facilitator guides and knowledge assessment questionnaires
- Uploaded and organized e-learning files within the department’s Learning Management System (Cornerstone)
Instructional Design
Change was inevitable.
After Talyst's implosion, I faced the amplified challenge of finding a job while being unemployed.
The contract role with Expedia was a finite situation, both in terms of duration and alignment to my skills. However, the safe harbor of that assignment helped bolster my profile as I continued my campaign for a direct hire, full time position that would utilize my talents and aptitudes.
My job search campaign encompassed 109 overtures, 15 phone conversations and 1 in-person interview resulting in a job offer from Physio Control that I began on September 15, 2014.
After Talyst's implosion, I faced the amplified challenge of finding a job while being unemployed.
The contract role with Expedia was a finite situation, both in terms of duration and alignment to my skills. However, the safe harbor of that assignment helped bolster my profile as I continued my campaign for a direct hire, full time position that would utilize my talents and aptitudes.
My job search campaign encompassed 109 overtures, 15 phone conversations and 1 in-person interview resulting in a job offer from Physio Control that I began on September 15, 2014.