KARL FRUNZ
  • chapters
    • contact
  • vocations
    • puget sound energy
    • physio control
    • expedia
    • talyst
    • group health cooperative
    • advanced laser clinics
    • washington mutual
    • Gallardo Leather Company
    • U.s. peace corps
  • avocations
    • assembling your finances
    • The invisible art
    • The eternal village
  • portfolios
    • PORTFOLIO 1
    • PORTFOLIO 2
    • PORTFOLIO 3
    • PORTFOLIO 4
    • PORTFOLIO 5
    • PORTFOLIO 6
    • PORTFOLIO 7
Expedia
E-Learning Instructional Designer
December 2013 to September 2014
As a contractor: designed and created e-learning courses on customer service, sales and business process skills for domestic and international call centers agents. 
PROGRAM & PROJECT MANAGEMENT
  • Wrote curriculum proposals, course redesign recommendations and project outlines for multi-brand and multi-product e-learning courses
  • Collaborated with subject matter experts to ensure that curricula aligned with policy / procedure documents 
  • Uploaded and organized e-learning files within the department’s Learning Management System (Cornerstone)

TEACHING & INSTRUCTIONAL DESIGN
  • Designed and created interactive e-learning courses in Articulate Storyline, incorporating narrative content, character scenarios, brand / product branching, didactic exercises and knowledge checks
  • Created and edited software simulations using Adobe Captivate 7
  • Wrote facilitator guides and knowledge assessment questionnaires
Karl Frunz
  • chapters
    • contact
  • vocations
    • puget sound energy
    • physio control
    • expedia
    • talyst
    • group health cooperative
    • advanced laser clinics
    • washington mutual
    • Gallardo Leather Company
    • U.s. peace corps
  • avocations
    • assembling your finances
    • The invisible art
    • The eternal village
  • portfolios
    • PORTFOLIO 1
    • PORTFOLIO 2
    • PORTFOLIO 3
    • PORTFOLIO 4
    • PORTFOLIO 5
    • PORTFOLIO 6
    • PORTFOLIO 7