Designed and facilitated educational programs for Physio-Control's network of 90+ US & Canadian Field Service Engineers and associated Customer Support teams. Managed all facets of the company’s external (i.e., revenue generating) Biomedical Education Program.
PROGRAM & PROJECT MANAGEMENT
TEACHING & INSTRUCTIONAL DESIGN
- Managed all communications, scheduling, pricing and curriculum design for external customer (revenue generating) Biomedical Education Program seminars / workshops
- Collaborated with Sales Managers to write technical education clauses for sales RFPs / contracts
- Produced monthly financial performance reports delineating workshop earnings and facilitation costs
- Conceptualized and created an Experiential Learning Lab that facilitated hands-on education and fostered skill development via scenario and role-based exercises for all in-service products and CRM systems
- Created satisfaction surveys and produced summaries of participant feedback
TEACHING & INSTRUCTIONAL DESIGN
- Designed / implemented a 12-week curriculum for new Field Service Engineers, synching hands-on classroom education with on-the-job skill development; reduced on-boarding timeline by 40%
- Produced and hosted monthly news and technical education webinars (via WebEx Events) for an audience of 90+ US & Canadian Field Service Engineers and Redmond based Customer Support teams
- Co-facilitated bilingual product service accreditation workshops for Central and South American distributors
- Developed education plans and curricula for SAS implementations and / or expansions—e.g., SalesForce
- Designed and wrote internal newsletters encompassing department announcements, program highlights, team members interviews and project milestone reports